Return Policy

BEDZ Return Policy

All approved returns and comfort exchanges are issued as BEDZ store credit only. BEDZ does not issue cash, check, or credit/debit card refunds for returned merchandise.

Our policy is designed to help customers find the right product while keeping returns and sleep trials fair, consistent, and protected from abuse.

Mattress Sleep Trial

BEDZ's standard mattress sleep trial requires the customer to sleep on the mattress for a minimum of 30 nights. Eligible mattresses may be exchanged through 60 nights from the original purchase date.

  • A qualifying mattress protector must be purchased with the mattress in order for the mattress to be eligible for a BEDZ sleep trial.
  • Sleep trials are available to the original purchaser only and are limited to one comfort exchange per mattress purchase.
  • The mattress must be clean, sanitary, free of stains, odors, damage, abuse, or misuse, and must have been used on a proper and supportive foundation or base.
  • All approved mattress exchanges are handled as store credit only.
  • If the replacement mattress costs more, the customer is responsible for paying the difference.
  • If the replacement mattress costs less, the unused difference is not refunded in cash or back to the original form of payment.

Brand or Manufacturer Sleep Trials

Certain mattress brands may include an extended manufacturer-sponsored sleep trial when purchased through an authorized retailer. When BEDZ confirms that a manufacturer sleep-trial program applies to a specific BEDZ purchase, the manufacturer's eligible trial period may supersede BEDZ's standard 60-night time limit.

A longer manufacturer trial changes the eligible time period only. Unless BEDZ specifically states otherwise in writing, BEDZ's store-credit-only policy, mattress condition requirements, protector requirement, and other exchange conditions still apply. Manufacturer trials advertised for purchases made directly from a brand's own website do not automatically apply to purchases made through BEDZ.

Final Sale / Non-Returnable Items

The following items are non-returnable and non-exchangeable unless otherwise required by law or covered by an applicable manufacturer warranty:

  • Adjustable bases
  • Mattress protectors
  • Sheets and bedding
  • Pillows
  • Other opened or used personal bedding and sleep accessories
  • Floor models
  • Clearance merchandise
  • As-is merchandise
  • Pre-owned merchandise

These items are not eligible for a BEDZ comfort trial or return for store credit.

Delivery, Shipping & Services

Delivery and shipping charges are non-refundable once the service has been completed or the order has shipped. Completed installation, assembly, haul-away, setup, and similar service charges are also non-refundable.

Other Merchandise Returns

Any non-mattress item that BEDZ agrees to accept for return must be approved by BEDZ and, unless otherwise stated, must be unused, undamaged, and in original packaging. Approved returns are issued as BEDZ store credit only. BEDZ reserves the right to decline a return when merchandise is used, damaged, incomplete, altered, unsanitary, or otherwise not in resalable condition.

Warranty Claims

Manufacturer warranty claims are separate from BEDZ's return and sleep-trial policy. A warranty claim is subject to the manufacturer's warranty terms, inspection requirements, exclusions, and remedy. BEDZ may assist customers with an eligible warranty claim, but a warranty claim does not create a right to a cash refund from BEDZ.

Proof of Purchase & Approval

Proof of purchase is required for any return, comfort exchange, or warranty-related request. All returns and exchanges are subject to verification of purchase, product condition, eligibility, and compliance with the applicable BEDZ or manufacturer program.

If you have questions about eligibility before making a purchase, please contact BEDZ at 231-202-2215 or visit us at 2838 Henry St., Norton Shores, MI.